What is your phone number ?

You can reach us on 04 609 7666. Our Customer Care team in Dubai is available from Sunday to Thursday, 8.00 AM – 5:30 PM.

How can I place an order?

You can browse our current collections at any of our physical stores or our website and place an order. You can also phone 04 609 7666 in and make a purchase.

Do you offer interior design advice?

We do. Email us with your requirements at designer@chattelsandmore.com for a free consultation.

Do your prices include VAT?

Yes, as per UAE law a 5% VAT is already included in our displayed prices.

How much does shipping cost?

We offer free delivery in all UAE. 

Do you offer installation services?

This is our most premium service for a Chattels & More delivery. Delivery to your room of choice, careful positioning and installation, and removal of any packaging is usually included.

How will I know when my order has shipped?

You can track the location of your order online using a unique order tracking link that is sent to you via email. This link is available on the dispatch email that is sent after you receive your order confirmation. We will arrange a suitable delivery time for larger orders that require white glove delivery.

Can I cancel my order?

Provided the packaging and dispatch process has not yet begun, you can request a cancellation by using the contact form or by calling the Chattels & More Customer Care team.

What if I have received an incorrect item or if part of my order is damaged or missing?

At Chattels & More, we are dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any items that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging. Please check our Refunds and Exchanges policy for full details.

There may be times when different items arrive at our warehouse at different times, making it difficult to send out a complete order. Please check your delivery note to see if any of your items will be arriving separately.