Privacy and Cookie Policy

Last updated: 16th April 2021

Please read our Terms and Conditions and the following Privacy Policy (herein referred to as “The Agreement”) carefully as it constitutes a legal agreement between you and Chattels & More in respect of access and use of the website at https://www.chattelsandmore.com/.

This Privacy Policy explains how we collect, use, disclose and protect the personal information provided by our customers and users through the Website. We may collect personal information to process your requests and purchases and to improve our service.

Throughout the site, the terms “we”, “us” and “our” refer to Chattels & More. Chattels & More offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Terms of this Privacy Policy are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these changes by posting them to this Website. If you do not agree with our Privacy Policy and our Terms of Use, please do not access the Chattels & More Website.

What We Collect

Information provided directly: This information may include your User Profile (Includes information such as name, email address, delivery address, and phone number), your Order Details (Information related to purchases made through the website. This may include information such as items purchased, special instructions, date and time of order, and subtotal), and Payment Information (Includes bank name and payment method).

Information received via communications: When you use the platform, complete electronic forms and communicate with us, by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in.

Information collected automatically: This may include Technical Information (Information associated with your activity on our platform which may include information related to your browser and operating system, IP address, unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our services), Site Usage Information (This may include the webpage that you were visiting before accessing our platform and the pages or features of our platform you browsed. This information is used to analyse and improve our platform and to provide our customers with a better user experience), and Platform Preferences (Information about your preferences to make your use of the platform more productive through the use of cookies). We also use "cookies" or other tools that track, measure and analyse the behaviours and usage patterns of visitors to the platform.

Personal information from publicly available sources and third parties: This may include Social Network Information and Demographic Information (This could include information such as income, marital status, spending habits, and other information pertaining to customers).

Location: This information may be used to help you select your delivery address, to provide more accurate deliveries of your purchases, provide recommendations to you, and enhance your user experience and improve our services. If you permit the Website to access location services through the permission system used by your mobile operating system or browser, we may also collect the precise location of your device when the Website is open in the foreground or background of your device.

How We Use It

To communicate with you: We may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you.

To provide you with our services: If the applicable information is required for the service to be performed by a third party, then we will disclose the applicable Personal Information to the third party who is contractually obligated to protect your information as disclosed in this Policy.

To maintain, improve and personalise our services: We use your information for our everyday business operations such as auditing, administration of the services, forum management, fulfilment, and analytics. Your information may also be used to improve the content and/or functionality of our services. In addition, we may personalise advertisements, marketing communications, and recommendations to make them more tailored to your interests.

For Account and Network Security purposes: Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and monitor and verify your identity so that unauthorised users do not gain access to your information.

For our business purposes: We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

Who We Share With

Your Personal Information is not shared with third parties without your permission, except as described below.

Service Providers: This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.

Couriers and Vendors: To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the couriers who complete your requested deliveries. Similarly, we may share your name, phone number, order information, customer feedback and other information related to your orders with vendors and merchants.

Related Entities: We may share your information with our affiliates for business purposes. We will require these entities to comply with the terms of this policy with regard to their use of your information.

With your consent: We also may share or disclose your information with your consent or at your direction.

Disclaimers

Security: We have implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to Chattels & More.

Data Retention: We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Third-Party Sites: Some of the functionality may be provided by third parties and the services may link to other third-party websites that are not controlled by Chattels & More. These third parties are not under our control and Chattels & More is not responsible for their privacy policies or practices.

Social Media Usage: You may choose to enable or log in to our platform via various online services, including social networking services like Facebook and Google. When you link a Social Network account to Chattels & More or login to our services using your Social Network account, we may collect relevant Personal Information necessary to enable our services. We also may share your information with the operator of that Social Network to facilitate or enhance the delivery of that Social Network or other services to you.